CSOPP - Certified Service Oriented Process Professional

Training Schedules and Promotions

Course Code(s)   :  CSOPP  ("Process")

Course Length    :  1 Day

Overview: The Service Oriented Process Professional Certification provides the IT professional a complete insight in the business processes of the organization's from a IT Service perspective. It includes all service layers of the IT Solution House (Physical DataCenter layer, IT Infrastructure Layer, IT Process Layer, IT Security Layer and IT Management Layer).This certification is focused on the service processes in a service oriented environment (top-down and bottom-up).

Practical hints and tips will be given from a business process perspective (layered, vendor neutral  and service oriented approach). These are applicable to enterprise wide IT environments and small and medium businesses. The certification includes video's and example of tools essential to move your organization into the Service direction.

Prerequisites: CSOIP, CSOSP, CSODP and CSOMP Certificate of attendance or a CSOIP, CSOSP, CSODP, CSOMP is mandatory. Furthermore all students should have a basic understanding of the business processes needed for the IT infrastructure and business processes operating the enterprise prior to enrolling in the course (e.g. certifications in ITIL Foundation is highly recommended).

Audience:  This certification targets experienced IT professionals who wish to gain a solid understanding of a Service Oriented business process infrastructure in relation with the DataCenter, IT Infrastructure and Security and to be competitive in this area.

Certificate of attendance: Depending on the authorized training organization a certificate of attendance will be given to the student.

CSOPP Certificate: The exam is part of the course and is a closed book exam with 30 questions. The duration of the exam is 1 hour. Results of the exam will be communicated to the attendee within two weeks. An official CSOPP Certificate will be given to the students who passed the exam.

Course Contents:

Organization's Business Objectives

• Organization's Business objectives
• IT Services Planning / Enhancement / Removal
• Top-Down Requirements planning
• Bottom-Up IT Sevices / DataCenter Design
• Implementation/Migration and Management
• Costing and Legal Decisions
• IT Governance, Laws and Legislation

IT Service Processes Overview

• ITIL overview and alignment
• IT Service Delivery
• Service Level Management
• IT Financial Management
• Capacity Management
• IT Continuity Management
• Availability Management
• IT Service Support
• Service Desk
• Incident Management
• Problem Management
• Change Management
• Release Management
• Configuration Management
• IT Service Management Processes
• Standardization (ISO IEC 20000, BS 15000, ITIL, Cobit, etc.)

Security Processes

• Overview of the IT Security requirements in Organizations
• Business, Home and Roaming security
• Overview of the IT Infrastructure components for IT-Security (all layers)
• IT Security Management Processes and Standardization (ISO IEC 27001:2005, BS7799-2:2005)
• Overview of a Service Oriented Security Enterprise

Business Process Management in a Service Oriented Environment

• Manage IT processes needed for the business