CSOMP - Certified Service Oriented Management Professional

Training Schedules and Promotions

Course Code(s)   :  CSOMP  ("Management")

Course Length    :  2 Days

Overview: The Service Oriented Management Professional Certification provides the IT professional a complete insight in the Management of the organization's from a Service perspective. It includes all management service layers of the IT Solution House (Physical DataCenter layer, IT Infrastructure Layer, IT Process Layer, IT Security Layer and IT Management Layer itself). Furthermore it addresses aspects like Management frameworks. This certification is focused on the service management in a service oriented environment.

Practical hints and tips will be given from a management perspective (layered, vendor neutral  and service oriented approach). These are applicable to enterprise wide IT environments and small and medium businesses. The certification includes video's and example of tools essential to move your organization into the Service direction.

Prerequisites: CSOIP, CSOSP and CSODP Certificate of attendance or a CSOIP, CSOSP, CSODP Certificate is mandatory. Furthermore all students should have a basic understanding of the management of the IT infrastructure and business processes operating the enterprise prior to enrolling in the course (e.g. certifications or experience with management frameworks, monitoring & reporting is a benefit).

Audience:  This certification targets experienced IT professionals who wish to gain a solid understanding of a Service Oriented Management infrastructure in relation with the DataCenter, IT Infrastructure and business processes and to be competitive in this area.

Certificate of attendance: Depending on the authorized training organization a certificate of attendance will be given to the student.

CSOMP Certificate: The exam is part of the course and is a closed book exam with 60 questions. The duration of the exam is 1½ hour. Results of the exam will be communicated to the attendee within two weeks. An official CSOMP Certificate will be given to the students who passed the exam.

Course Contents:

IT Infrastructure Management

• Physical IT equipment Management
• Cabling / Wireless Management
• Network Management
• Server Management / File Management
• Storage Management
• Application Management
• Management Protocols (NTP, TFTP, FTP, SFTP, SSHv2, SNMPv1,2,3, Traps, RMON, Syslog, Access Filelogs, Type of Management messages)
• IT Infrastructure Management & Monitoring Tools

DataCenter Management

• Physical Facility Management Infrastructure Management & Monitoring Tools
• Rack / Cabling Management

IT Service Process Management

• IT Service Delivery & Service Support
• IT Service Management Processes and Standardization (ISO IEC 20000, BS 15000, ITIL, Cobit, etc.)

Information Security Management

• Organizational security roles
• Identification of information assets
• Security management planning
• Security policy development; use of guidelines, standards, and procedures
• Security awareness training
• Data classification and marking
• Employment agreements and practices
• Risk management tools and techniques
• IT Security Management Processes and Standardization (ISO IEC 27001:2005, BS7799-2:2005)
• Security Management Framework

IT Service Level Management

• IT Service Management Framework
• Operational Management
• Availability Management
• Capacity Management
• Configuration Management
• Change Management
• Release Management
• Performance Management
• Asset Management
• Security Management
• International Management