CSOIP - Certified Service Oriented Infrastructure Professional

Training Schedules and Promotions

Course Code(s)   :  CSOIP  ("Infrastructure")

Course Length    :  3 Days   (see also Service Oriented Package of 6 Days)

Overview: The Service Oriented Infrastructure Professional Certification provides the IT professional a complete insight how to setup organization's IT infrastructure from a Service perspective. It includes all service layers of the IT Solution House (DataCenter layer, IT Infrastructure Layer, IT Process Layer, IT Security Layer and IT Management Layer). Furthermore it addresses aspects like standards, certifications, IT governance. This certification is focused on the IT infrastructure in a service oriented environment.

Practical hints and tips will be given from a design perspective (layered, vendor neutral  and service oriented approach). These are applicable to  enterprise wide IT environments and small and medium businesses. The certification includes video's and example of tools essential to move your organization into the Service direction.

Prerequisites: It is recommended that all students have experience and knowledge of IT infrastructures and DataCenter environments prior to enrolling in the course (e.g. technical certifications in either network, wireless, systems, storage, application, IT-security, IT-management area's is a benefit).

Audience: This certification targets experienced IT professionals who wish to gain a solid understanding of Service Oriented Infrastructures (SOI) and to be competitive in this IT Infrastructure direction.

Certificate of attendance: Depending on the authorized training organization a certificate of attendance will be given to the student.

CSOIP Certificate: The exam is part of the course and is a closed book exam with 60 questions. The duration of the exam is 1½ hour. Results of the exam will be communicated to the attendee within two weeks. An official CSOIP Certificate will be given to the students who passed the exam

Course Contents:

Organization's Business Objectives

• Organization's Business objectives
• IT Services Planning / Enhancement
• Top-Down Requirements planning
• Bottom-Up IT Sevices / DataCenter Design, Implementation/Migration and Management
• Costing and Legal Decisions

Overview of Data Centers

• Physical Data Centers

Cabling and Equipment Planning

• Cabling Types. Material and Concepts (telephone, Coax, Fibre, UTP, STP, FTP, Serial, Ethernet, TokenRing, FDDI, HSSI, etc.)
• Equipment Planning (Size, Mounting, Equipment Trays)
• Equipment Power requirements, Aircon Flow / Temperature requirements + Redundancy,
• Equipment Network interface connections + Redundancy and Management, Internal / External cabling connections, Wireless connections)
• Standardization (IEEE, TIA, EIA, UL)

IT Infrastructure Hardware (Equipment)

• External connections type of Equipment for Telecom and ISPs (Mux, Network Termination points)
• Network Equipment (Hub, MAU, Switch, Layer 2, Layer 3, Layer 4-7), Loadbalancer/Switch, Frame/Relay Switch, ATM Switch, MultiService Switch, CMTS, DSLAM, PowerSupply Network, Bridge, Brouter, Router, Multiprotocol Router, Gateway, Modems, Remote Access Devices, Wireless Equipment, Terminal Access Servers, KVM, Optical Switches), Telecom Systems PABX, VoiceGateways, VOIP Systems
• Security Equipment (Hardware DataLink Encryptors, VPN, Firewall, Intrusion Detection System (IDS), (IPS), Wireless IDS)
• Server Equipment (PC, Industrial PC, small-medium-large server, Server Loadbalancers, Domain Server, Mainframe, Front End Processors (FEP), Cluster Controllers)
• Media / Storage Equipment (Floppy Disks, CD-R/RW, DVD/R/RW, Zip-drives, Tape drives, Large Tape Storage systems, Hard Disk Data Systems, Direct Access Storage Device (DASD), IBM 3174, Network Attached Storage Systems (NAS), Storage Area Networks (SANs), Optical SAN Switches, Storage bridges)
• Other output devices: Printers, Information Displays, Screens, Fax, Copiers, Scanners, Audio Systems
• End-User Devices (Laptop, PDA, SmartPhone, GSM-Phone, Wireless Camera, etc.)
• Numbering Schemes / Asset Management

IT Infrastructure Software (Applications)

• Firmware (BIOS, EEPROM, FPGA)
• Operating Systems (Windows, Linux, Unix – Solaris, AIX, HP/UX, VM, VMS, CICS, TSO)
• Interface drivers (NIC, Display, Keyboard, other external devices)
• Embedded Software
• Configuration files (Network, Server)
• COTS (Common Of The Shelf), Licensed Software Packages
• Customized Software
• Open Source, Freeware, Shareware
• Software Library

IT Infrastructure logical design and planning (Service Oriented / Security)

• Network Protocol requirements (TCP, UDP, IP, Netbios, NetBEUI, Novell IPX/SPX, AppleTalk, SNA, Layer 2 only bridging)
• Network Bandwidth requirements (56k to 1Gb and more)
• Layer 2 to Layer 7 design (MAC-address control, (P) VLANs, DMZ-zones, Tiered infrastructure, Service Oriented IT-infrastructure, Network Segmentation: Production network, Security Network, Management Network, Back-up Network)
• Network Services (DHCP, DNS, NTP)
• Applying Security to the physical  infrastructure (Security Devices)
• Security design (Tiers, Service Zones)
• Storage network infrastructure requirements and bandwidth requirements
• Storage network design (NAS, SAN, Zoning, virtualization)
• Server requirements and bandwidth requirements
• Server connectivity design (Web Server, Application Server, Database server, Mainframe connectivity, etc.)

Server, Storage and Software Applications

• Server requirements (CPU, Memory, Network connections, Operating System, Domains, Physical Storage, External Storage)
• Storage space requirements (1Mb, 1TB, 400 TB)
• Database Planning and Sizing
• Application Planning (Multitasking, Threads, Contained environments)
• Application Connectivity (Middleware)

High Availability / Service Availability

• Data Center availability (Business Continuity / Disaster Recovery), Cold/Hot Standby
• Redundant external, internal data, voice, power cabling, diversity
• Network High Availability Design (dual network equipment, redundant protocols, re-routing, redundant connections, (Stateful) Fail-overs, Loadbalancing)
• Security Equipment High Availability Design (Stateful connections)
• Server High Availability (dual/multiple servers, network, CPU, memory, operating system functionality, storage connections, clustering, Server Load Balancing and Server Health management)
• Storage High availability (connections, RAID 0-5)
• Application High Availability / Database Redundancy
• Application Resource Manager
• GRID Computing

IT Security (High Level Overview)

• Physical Security (Building, DataCenter, Racks, Equipment)
• Configuration, Access Control, Cryptography, etc. (Common Body of Knowledge Domains – 10 CBK):
• Network
• Security Devices
• Systems
• Storage
• Applications
• Security Protocols and Techniques

IT Service Management (High Level and Technical focused)

• IT Service Management Framework
• Availability Management
• Capacity Management
• Configuration Management
• Change Management
• Release Management
• Performance Management
• Asset Management
• Security Management
• DataCenter management
• Rack / Cabling Management
• Network Management
• Server Management / File Management
• Storage Management
• Application Management
• Security Management Framework
• Management Protocols (NTP, TFTP, FTP, SFTP, SSHv2, SNMPv1,2,3, Traps, RMON, Syslog, Access Filelogs, Type of Management messages)
• Operating instructions (Runbooks)

IT Service Management (Migration & Consolidation)

• Implementing, Migrating to a Service Oriented Infrastructure (and Disposing IT assets)
• Consolidation of Network, Servers, Storage and Virtualization
• Conclusion SOI and ROI (Service Oriented Infrastructure and Return On Investment)

IT Service Process Management (High level overview)

• IT Service Delivery & Service Support
• IT Service Management Processes and Standardization (ISO IEC 20000, BS 15000, ITIL, Cobit)
• IT Security Management Processes and Standardization (ISO IEC 27001:2005, BS7799-2:2005)